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The app is very slow to load
You may have a mobile network connectivity problem. Please try loading other websites/apps on your phone to see if those work. Also try force quitting the My D&A Travel app and restarting your phone. If the issue persists, please let us know below by ...
I don’t get any public transport journey results.
Please ensure that you have a good mobile data or Wi-Fi connection. Otherwise, try the following: change the arrival/departure time as the time you are searching for may not have any transport running (e.g. late at night). try changing your ...
Why are you asking for permission to access my location?
We need this permission to allow you to plan a journey from your ‘current location’ and to show you your live location on the interactive map. If you choose not to share your location you can still use My D&A Travel, but you will have to enter your ...
Does GPS use a lot of my device’s battery?
We only use GPS when My D&A Travel is open on your screen and then only in moments when we need it for detecting your current location (for example, when you’re viewing your current location on an interactive map). We spend a lot of time trying to ...
My GPS location is inaccurate
Like any app that uses location services, My D&A Travel works better if your Wi-Fi is also turned on, even if you are not connected to any network. Here are some other things you can do to help fix the problem: Hold your device flat and move it in a ...