How do I let you know that I like or don’t like something in the app?

How do I let you know that I like or don’t like something in the app?

We want to hear from our users as much as possible to help us improve the My D&A Travel app.

If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app we want to hear from you. Please use create a ‘ticket’ below or e-mail support@MyDandATravel.co.uk

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    • I don’t get any public transport journey results.

      Please ensure that you have a good mobile data or Wi-Fi connection. Otherwise, try the following: change the arrival/departure time as the time you are searching for may not have any transport running (e.g. late at night).  try changing your ...

    • The app is very slow to load

      You may have a mobile network connectivity problem. Please try loading other websites/apps on your phone to see if those work. Also try force quitting the My D&A Travel app and restarting your phone. If the issue persists, please let us know below by ...

    • How do you work out the fare shown in the app?

      We get fare information from a variety of data sources. Bus price information comes from Traveline Scotland, Rail fare information comes from RailEasy.  If you haven’t created an account, the fares shown reflect adult tickets only. If you have ...

    • There was a problem with my journey, who should I contact?

      If there was a problem with the times or journey plan options or information that we gave you, please tell us by creating a ‘ticket’ below or by e-mailing support@MyDandATravel.co.uk   We don’t operate any transport services ourselves, so if you had ...

    • I still haven’t found the answer I was looking for...

      Please submit a ‘ticket’ below or e-mail support@MyDandATravel.co.uk