I'm having trouble with a taxi booking.

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• How do you work out the fare shown in the app?

  We get fare information from a variety of data sources. Bus price information comes from Traveline Scotland, Rail fare information comes from RailEasy.  If you haven’t created an account, the fares shown reflect adult tickets only. If you have ...

• There was a problem with my journey, who should I contact?

  If there was a problem with the times or journey plan options or information that we gave you, please tell us by creating a ‘ticket’ below or by e-mailing support@MyDandATravel.co.uk   We don’t operate any transport services ourselves, so if you had ...

• Does GPS use a lot of my device’s battery?

  We only use GPS when My D&A Travel is open on your screen and then only in moments when we need it for detecting your current location (for example, when you’re viewing your current location on an interactive map). We spend a lot of time trying to ...

• Does my National Entitlement Card (NEC) allow me discounts or free travel on rail, tram, subway or ferry?

  The free travel scheme is for bus only. However, there may be other discounts available. Information on other concessionary travels schemes available in Scotland can be found here: https://www.transport.gov.scot/concessionary-travel/

• Can I load my National Entitlement Card (NEC)/Young Scot NEC on the app rather than carrying the card?

  No, you must have your NEC or Young Scot NEC with you if you want to travel for free.