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• I don’t get any public transport journey results.

  Please ensure that you have a good mobile data or Wi-Fi connection. Otherwise, try the following: change the arrival/departure time as the time you are searching for may not have any transport running (e.g. late at night).  try changing your ...

• I'm having trouble with a taxi booking.

  The taxi booking function is powered by Karhoo. If you have questions about an upcoming taxi booking or a past taxi booking you might be able to find the answer to your query on their Taxi FAQs page. If you can't find the answer you are looking for ...

• How do I let you know that I like or don’t like something in the app?

  We want to hear from our users as much as possible to help us improve the My D&A Travel app. If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app we want to hear from you. Please ...

• How do you work out the fare shown in the app?

  We get fare information from a variety of data sources. Bus price information comes from Traveline Scotland, Rail fare information comes from RailEasy.  If you haven’t created an account, the fares shown reflect adult tickets only. If you have ...

• Why are you asking for permission to access my location?

  We need this permission to allow you to plan a journey from your ‘current location’ and to show you your live location on the interactive map. If you choose not to share your location you can still use My D&A Travel, but you will have to enter your ...