The app is very slow to load

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• Can I load my National Entitlement Card (NEC)/Young Scot NEC on the app rather than carrying the card?

  No, you must have your NEC or Young Scot NEC with you if you want to travel for free.

• How do I let you know that I like or don’t like something in the app?

  We want to hear from our users as much as possible to help us improve the My D&A Travel app. If you have an idea or suggestion for a new feature, or if you have a comment on what you like most and least about our app we want to hear from you. Please ...

• How do you work out the fare shown in the app?

  We get fare information from a variety of data sources. Bus price information comes from Traveline Scotland, Rail fare information comes from RailEasy.  If you haven’t created an account, the fares shown reflect adult tickets only. If you have ...

• How to delete your My D&A Travel account

  To delete your account on the My D&A Travel app, please submit a ticket via our help desk: https://support.mydandatravel.co.uk/portal/en/newticket When you do so, please include your full name and the email address with which you registered. ...

• My GPS location is inaccurate

  Like any app that uses location services, My D&A Travel works better if your Wi-Fi is also turned on, even if you are not connected to any network. Here are some other things you can do to help fix the problem: Hold your device flat and move it in a ...